FAQ

Can I change my order after it's been placed?

If you would like to change your order, please call us by end-of-business on Friday of the week you have placed your order.
Hurry! We're making sure everything gets to you in a timely fashion.

(404) 448-1454

Do you offer refunds?

We currently do not offer refunds. The weight of our products makes shipping too expensive to make returns practical. We offer modest starter kits in case you need to get familiar with our fit and finish before you make a large purchase. Please call us with any question on this matter.

How long will it take to receive my shelves?

Your order will be on it's way within 5 business days. Once it's on its way, you will get a UPS tracking number to keep track of your order.

Can you rush ship my order?

Regretfully we can't rush ship, but we thing shipping within 5 days is pretty fast.

Do you ship internationally?

Kernel products are solid. That also means they're a bit heavy. We're looking for a cost effective solution for international shipping but we haven't found one yet.

Can I update the shipping address on my order?

If your order hasn’t shipped yet, we can change your address. Email our Customer Relations Team at support@kernelmodular.com with your new address, and we’ll make sure everything is updated.

Are you able to update me on the status of my order?

For status updates, please e-mail support@kernelmodular.com