While we can't ensure the construction integrity of the wall you are installing your Kernel system onto, we can guarantee that Kernel shelves can hold a lot of weight. Our shelves are designed to hold a wall full of books, or vinyl records, or magazines. This is some heavy stuff. If you think you have something that might be too heavy, send us an email and ask us about it.
We spent a lot of time researching the easiest to use, most reliable fasteners. The fasteners we send with out hangtracks are the absolute best in the industry. For this reason, we can only strongly recommend that you use the supplied fasteners with your Kernel installation.
If you would like to change your order, please call us by end-of-business on Friday of the week you have placed your order. Hurry! We're making sure everything gets to you in a timely fashion.
We ship our shelves in pairs as a way to reduce the expense of shipping, so that we can offer it for free. However, we can specially prepare an additional shelf to ship to you upon request. Just let us know what size by sending a note to firstname.lastname@example.org . We will add a single shelf to your order for just over the half the cost of the equivalent pair.
Your order will be on it's way within 1-2 business days. Once it's on its way, you will get a UPS tracking number to keep track of your order.
In addition to the United States, we ship to Canada and the U.K.
If your order hasn’t shipped yet, we can change your address. Email our Customer Relations Team at email@example.com with your new address, and we’ll make sure everything is updated.
For status updates, please e-mail firstname.lastname@example.org
We are happy to offer refunds for any damaged or otherwise unsatisfactory product. Just pay the return shipping (it comes directly out of the refund amount). You will receive an email containing your shipping label(s). Once we receive the returned items we will review any damage or defects. If you have any further questions, please see our return policy.