While we can't ensure the construction integrity of the wall you are installing your Kernel system onto, we can guarantee that Kernel shelves can hold a lot of weight. Our shelves are designed to hold a wall full of books, or vinyl records, or magazines. This is some heavy stuff. If you think you have something that might be too heavy, send us an email and ask us about it.
If you would like to change your order, please call us by end-of-business on Friday of the week you have placed your order. Hurry! We're making sure everything gets to you in a timely fashion.
Your order will be on it's way within 5 business days. Once it's on its way, you will get a UPS tracking number to keep track of your order.
Regretfully we can't rush ship, but we think shipping within 5 days is pretty fast.
Kernel products are solid. That also means they're a bit heavy. We're looking for a cost effective solution for international shipping but we haven't found one yet.
If your order hasn’t shipped yet, we can change your address. Email our Customer Relations Team at firstname.lastname@example.org with your new address, and we’ll make sure everything is updated.
For status updates, please e-mail email@example.com
We are happy to offer refunds for any damaged or otherwise unsatisfactory product. Just pay the return shipping (it comes directly out of the refund amount). You will receive an email containing your shipping label(s). Once we receive the returned items we will review any damage or defects. If you have any further questions, please see our return policy.